Starbucks Sued for Putting Too Much Ice in Iced Drinks

WASHINGTON - JULY 2: Starbucks' new iced coffee and tea beverages are displayed during a promotion July 2, 2003 outside a Starbucks coffee shop at Dupont Circle in Washington, DC. Starbucks introduced a new line of iced tea, coffee and tea lemonade drinks to their customers to cool down in the summer. (Photo by Alex Wong/Getty Images)

*Starbucks has been sued by a woman who claims that the coffee chain is deceiving customers by putting too much ice in their iced drinks.

I think I’m going to sue McDonalds for putting too much cheese on a cheeseburger.  

Or maybe someone should sue God for putting too much time on this woman’s hands.

Stacy Pincus of Chicago has claimed that by advertising its cold drinks by fluid ounce, the figures are only accurate when ice is added to a drink.

Hence the term “ICED drink,” right? But stay with me.

“Starbuck is advertising the size of its Cold Drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a Cold Drink — and deceiving its customers in the process,” the lawsuit says.

For example, one of Starbucks Venti cold drinks — for the record, why can’t Starbucks just use Small, Medium, and Large? But that’s a talk for another time — is advertised as having 24 fluid ounces, but 10 of those ounces is ice in an iced drink.

Pincus’ lawsuit seeks over $5 million in damages.

A spokesperson for Starbucks is laughing — or at least shrugging — off the lawsuit as meritless.

“Our customers understand and expect that ice is an essential component of any ‘iced’ beverage,” Jamie Riley said. “If a customer is not satisfied with their beverage preparation, we will gladly remake it.”

“Ice is an essential component of any ‘iced’ beverage.” As another giant in the restaurant industry says, gotta love it.

Coincidently, I just commented on the amount of ice in my Starbucks iced mocha last week. However, as the temperature outside was approaching 90, I was thankful that Starbucks saw the value in adding ice to my iced beverage.

Thanks, Starbucks. And to Pincus? Get a life.  Or at least some decaf.  Hot. 

What do you think? Does the lawsuit have merit? Does Starbucks, perhaps, put too much ice in their iced beverages? Should they reduce the ice in a Venti to 9 ounces, down from 10, perhaps? Let us know in the comments.

2 thoughts on “Starbucks Sued for Putting Too Much Ice in Iced Drinks”

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