Starbucks Customer Gets ‘Diabetes Here I Come’ Message on Cup ‘O Mocha


*Man. These restaurant barristers are getting more and more brazen. Articles in recent news have shown them not only leaving handwritten racial slurs on the receipt of customers, but they have been overheard calling black females in particular out of their name. And I don’t think it would be too far-fetched to reason that if the owners of these outlets addressed this issue with any seriousness, and hold these employees accountable, this behavior would more than likely become a thing of the past. So, with that said, this recent message isn’t a racial slur…it addresses a serious health issue, in a mean-spirited way I might add.

According to Action Jax News, the customer said the words on the cup – DIABETES HERE I COME – brought back some painful memories:

“That first word just automatically brought the picture of both sisters in my head, and I was taken aback.” 

The customer works near the Starbucks where this happened and told the media that a fellow employee went to pick up coffee for their staff.  However his cup had more than the name of the drink on it, and it hit close to home because he has two sisters who suffer from type 1 diabetes.

“Just the struggles they went through and all the doctor appointments they had,” said the customer.

diabetes, starbucks cup

When Action News Jax contacted store manager, Kent Miller, and showed him pictures of the cup they asked him if this was something Starbucks condones.  

What do you think his answer was?

“No.” But Miller did add, “We definitely don’t condone, but let me find more about this, and I will talk to my boss [sic].” He also confirmed that the only thing that should be written on the label is the drink type and the name of the customer.

When Action News Jax sent an email to Starbucks and placed a call to their corporate headquarters for a comment, they said, “We strive to provide an inclusive and positive experience for our customers, and we’re disappointed to learn of this incident. We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again.”

The customer, who basically said save your apology, responded to the insensitive message by writing: “2 of my sisters are diabetic, so … not funny.”

“Seeing and knowing the struggle my sisters went through by third, fourth grade, it definitely struck a nerve, and I didn’t just want to let it go,” he said.

A 16-oz. cup of white chocolate mocha, made with 2% milk, carries 470 calories. If the barrister truly gave a damn, he or she might save those comments for the retailer — who in turn has the power to choose not to have it on the menu.

If I were the customer, I would insist on knowing how this “partner” (employee) was dealt with.


3 thoughts on “Starbucks Customer Gets ‘Diabetes Here I Come’ Message on Cup ‘O Mocha”

  1. Lmao! Am I the only one that finds this funny??
    Racial slurs – not funny. But this? Hey maybe the Starbucks employee may have saved his life, if the customer has 2 sisters with diabetes I think he should be thinking twice before ordering something so sugar-laden, esp considering diabetes runs in families!

  2. Jen, I find it funny too. And I don’t think it’s the restaurant’s responsibility to leave the item off of the menu. I believe it’s the consumer’s resonsibility to consider his / her own health, and order accordingly. Demand drives supply — if folks weren’t buying them, they wouldn’t be on the menu.

    I’m also not buying the customer’s trauma re: his sisters, or at the very least I don’t understand it. My family’s full of diabetics — including one of my daughters — and I found the note funny. And like you, Jen, I hope it’s a wake-up call for the customer.

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