*You never know what a person’s breaking point will be.
That “one thing” that will serve to actually piss them off.
Could be that money you owe them that you appear to have no intention of paying back. Could be the receptionist at the doctor’s office who keeps putting them on hold, only to get back on and provide useless information. Or it could be because you stole a straw.
Yes, a straw.
Enter a Starbucks shift supervisor in Queens, New York.
It was obviously the wrong day to mess with this girl. But even worse, it was not the right situation to risk losing your job over. I guess someone should have told that to this employee; who was subsequently terminated, after a video that shows her losing control and screaming at a customer heads towards viral status on the ‘net.
The employee was angry because she thinks the customer stole a cookie straw.
“Give me the straw! You’re not going to be served here. Bye! Bye! Give me the straw and leave,” the fuming worker shouts, according to cell phone footage customer Ruby Chen posted on Facebook.
Chen explained she had ordered a “Frappuccino” on Tuesday at the popular chain’s 86-51 Broadway location in Elmhurst. But said “Melissa” was the one who roasted her beans.
“I didn’t hear her co-worker asking my name to put on [the] cup at first because I was opening my reward app on my phone to pay,” Chen wrote on the Starbucks’ Facebook page. “Then Melissa started to shout at me saying’ hey helloooo’ with very bad attitude.”
Chen, who looked up from her distraction, confused, said she apologized to the employee for not answering quickly enough; but added that she “didn’t have to yell.”
“And till now, I haven’t figured out which word aggravated her,” Chen wrote in her complaint to the coffee chain.
Allegedly, Chen was accused of stealing the straw and snatched away the price scanner when she tried to pay. The employee then unloaded on Chen, saying at one point, she could leave with the treat and never come back.
“Really?! Call me stealing!” Chen said on Facebook. “I felt so bad for what happened.”
Well apparently the chain took this very seriously and replied to Chen’s social media complaint, saying the worker “no longer works” for the company.
She was immediately suspended after the complaint, Starbucks spokeswoman Maggie Jantzen told the Daily News.
“This customer’s experience isn’t reflective of the service that our partners provide to customers every day,” she said. “We want to work with her to make it right.”
No further info about the employee has been disclosed by Starbucks.
Termination was probably the best thing for this “supervisor” who is the perfect example of someone being drunk on their own self importance.
Power in the wrong hands is a dangerous weapon.
Watch the incident on video directly below.