*Wow. People don’t just leave an enormous tip for a waitress at a place like Waffle House unless they are really impressed with the service.
Shaina Brown should be proud of herself. As a waitress who works the late shift at a Waffle House in Raleigh, she has learned a few things over the past seven years; and customer service is apparently one of them.
But even on her best night, she could not have imagined what happened on Mother’s Day at 3 a.m.
A patron eating a Texas bacon patty melt called Brown over and said, “I’m going to bless you tonight.”
The man paid his bill with a credit card and wrote $1,500 on the tip line. His only request was that Brown share $500 with a haggard-looking woman at a table nearby.
Then he told Brown, “You have a good spirit,” and left in a taxi.
You can only imagine the thoughts going through the single mother’s head as she tried to wrap her brain around what just happened. She could get those new shoes for her three kids; fix the broken transmission on her car, and pay some bills.
If management had let her keep it, that is.
They didn’t. Instead, they sent it back to the generous patron with the late-night appetite.
“I feel like they stole from me,” said Brown, 26. “They did exactly what they teach us not to do.”
Kelly Thrasher, a Waffle House spokeswoman, was contacted. She defended the restaurants’ actions citing a policy where large tips are refunded to patrons as a regular procedure. She said generous tippers are asked to tip again by cash or check. The restaurant handles it that way, she explained, in case the customer decides to dispute the tip later or ask for a refund.
If this excuse sounds weaker to you than a cup of half-brewed coffee, you are not alone. The terms they set to enable an employee to get a tip larger than what they feel is the norm are unrealistic. Who carries that kind of cash to a Waffle House? Who always has their checkbook on them in this day and age?
There’s more to this story. See what the writer did to help the situation and how the story ended by visiting the News Observer here.