Salon Owner Screams At Woman with Autistic Son and Kicks Them Out

Portage, Michigan's M Spa is under fire for owner's extreme action taken toward one of the customers and her autistic son.
Portage, Michigan’s M Spa is under fire for owner’s extreme action taken toward one of the customers and her autistic son.

The salon is a place where women go to have their therapy and girls day out.  So when you have to bring your child with you, the girls’ club may get ugly…in fact, they did.

Ashley Bays and her 2-and-a-half-year-old son, Grayson, went into a Michigan salon to get the child a haircut.  According to the Huffington Post, another customer in the M Spa, Vanessa Hunt, witnessed the worst customer service ever as the boy got his haircut and his mom sat for a manicure.

Of course, little Grayson showed out! He was crying and screaming and having a difficult time getting his hair cut.  But, the salon owner,  Michelle Mott, stormed into the room and went…OFF! She tore into Bays about her son as other women like Hunt looked on in complete shock.  When Mott finished yelling at the woman, the woman replied in tears: “I’m so sorry, he’s autistic.”

The haircut was completed outside the spa and Hunt tried to comfort the mother.  The MLive/Kalamazoo Gazette reported:

“I understand if she doesn’t want children in the salon, but she could have handled it a lot differently. She could have pulled us to the side. She was very insensitive that he does have special needs,” she said.

This was not the woman’s first time in the salon.  She has been coming there for years. Sunday’s Facebook post from Vanessa Hunt has sparked a crusade against M Spa and a boycott of the shop.  The Facebook post has garnered over 30,000 shares in support of the mother and her son.  But, there are others that think the mother is to the blame and others feel both the mother and the owner are to blame.  What do you think?

Read more on the story here and see the action and attention the incident is getting. View Vanessa Hunt’s full Facebook post below.

-J.C. Brooks


Vanessa Hunt

Sunday at 11:29am · 

  • Ok. So when I said my birthday was awesome, that was not entirely true. There was one thing, a very big thing, that happened at M Spa in Kalamazoo while Jessica Erard and I were getting our manicures that I cannot get out of my mind. I will warn you this will be kind of long and you might be disgusted at the end of it, like we were.

    While we were getting our manicures a mom walked in with her little boy maybe 2 1/2-3 years old. He was NOT happy to be getting a haircut! I laughed because I have totally been there more than once with Jackson. He was such a cute little boy and I told my nail tech about Jackson’s first haircut and how he reacted much the same way. He had to sit on his mama’s lap for comfort and the hair stylist proceeded to cut his hair. He was crying during it but it didn’t bother Jess or I. Heck, the music was still louder than the little boy. All of a sudden a lady stormed into the portion of the spa we were sitting in and proceeded to give the mom a severe tongue lashing and explained how inappropriate her son’s behavior was. It got silent in the room besides the woman ranting to the mother. It was seriously painful to watch seeing as I have been there more than once myself and it’s very hard when your child is having a tantrum in public. The last thing you need is a woman yelling at you for it. At the conclusion of this woman’s tantrum to the mother the mother said through tears, “I’m so sorry, he’s autistic”. Yup, this woman yelled at a mother and child which is bad enough on it’s own just for the mother to reveal her son has special needs on top of being what any 2 1/2-3 year old child might act like when getting a haircut. The poor hairstylist too was like a deer in headlights. The mom cradled her son and left while the stylist followed her. At this moment I was incredibly chocked up. Who could be so heartless? How could someone speak so demeaning to a mother and little boy? Luckily our manicures were done because I wanted to get out of there as quick as possible since this situation left such an awful taste in my mouth. As we were walking out, Jess informed me that the woman was actually the OWNER! Yup, that was the owner who spoke like that to the mom and little boy. I was sickened. Are you kidding me right now?! I mean, I can understand feeling the need to say something since we were at a spa but the way she handled it was completely unprofessional and downright disgusting. I will NEVER go back there! Ever! I hate that I spent $100+ in there yesterday to see what kind of person owned the place. Jess and I walked outside to see the hairstylist finishing the little boy’s haircut on the lawn. The mom still crying and cradling her precious son. We hugged her and cried with her too. It was so awful to see this. So heartless. I’m glad I did witness it though so I can speak out against this woman and people like her. Please share this post if you find it as horrific and distasteful as I do. To the mom of the little boy out there, you are an amazing mother and your son is as cute as a button. I know you’ll never forget this experience nor will I. I hope for his sake he does not remember it down the road. God bless you!

    I intend to write a letter to M Spa with my feelings as well. This was 24 hours ago and I can’t get it out of my mind. I’m still in shock to what we witnessed and think that everyone should know what happened yesterday there. Thanks for reading if you’re still with me. — feeling disappointed.



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